A few weeks ago, my cat broke my xbox. He opened the disc tray and sat on it. I went on Microsoft’s website and saw that my warranty included free repairs, so we mailed the console in. Today, I got this email.
Dear Jamie Stefko,
Our inspection of your console revealed evidence of damage (such as tampering or modification of the console), which is excluded from the Limited Warranty you accepted when you purchased and used your console. Therefore, Microsoft will not provide repair service to your console.
Tamper and modifications found may include the following:
Evidence of attempted console disassembly
Evidence of unauthorized repair
Tamper label removed, altered, or otherwise disturbed
Modifications to internal components
Modifications to software
Serial number mismatch
Damage caused by external events such as misuse, abuse, or negligence
Damage caused by use of non-Microsoft devices with the console
The console is being returned to you as-is (not repaired), along with any accessories you sent with it. If you were charged for a repair, your charges will be returned by check or credited back to you on your credit card. Please allow up to 4 weeks to receive your refund.
The Xbox Customer Service Team
And this is my angry response.
Since I haven’t tampered with or modified my xbox, I can only assume that you’re accusing me of negligence.